Your mission

• Manage the post-sales process, including proposal handling, onboarding, and ongoing support for our valued customers.
• Ensure smooth transitions from sales to implementation, guiding customers through the onboarding process effectively.
• Provide consistent support to address customer inquiries, issues, and requests promptly.
• Build and maintain strong relationships with clients to understand their needs and ensure their success with our products/services.

Your profile

• Degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Proven experience in 1st and 2nd level support roles, preferably in a customer-facing capacity.
• Strong communication skills, both verbal and written, with the ability to articulate technical concepts clearly.
• Excellent problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to thrive in a dynamic, collaborative team environment while also working independently when necessary.
• Fluent in English and German, other languages preferable

Why us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work culture.
• Chance to make a real impact on customer success and company growth.

About us

Since our inception in 2019, we have been solving fundamental gaps in location data acquisition by asking ourselves questions that speak to today's problems.

To reach our vision and become the world's leading location data & crowd analytics provider, we offer companies a viable commercial opportunity for them to onboard. Our proprietary software not only collects surface data but digs deeper creating an insightful plethora of patterns of movement easily translated into actionable decisions routed in people flow strategies, with ROI.

Ariadne is a European company, proudly supported by European Union. This activity has received funding from the European Institute of Innovation and Technology (EIT). This body of the European Union receives support from the European Unions Horizon 2020 research and innovation programme.

At Ariadne, we understand what moves people, and in turn, what makes people move.

We empower people, businesses, and societies, with meaningful data that lead them to well-informed decision-making.

So, get on board. Be part of a new data-driven physical world. Let us not go with the flow. Let us shape it instead.